Australian Consumer Law (ACL)

Last updated: 2 June 2026

At Beyond Pets, operated by Beyond Pets Operated by Robers E-Com, we are committed to complying with the Australian Consumer Law (ACL), as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

1. Consumer Guarantees

Under the Australian Consumer Law, our products come with guarantees that cannot be excluded. As a consumer, you are entitled to products that are of acceptable quality, fit for any disclosed purpose, match their description, and match any sample or demonstration shown.

2. Your Remedies

If a product fails to meet a consumer guarantee, you are entitled to a repair, replacement, or refund for a major failure, compensation for any other reasonably foreseeable loss or damage, and a repair or replacement for minor failures.

3. Major vs Minor Failures

A major failure occurs when the product has a problem that would have prevented purchase, is significantly different from the description, is substantially unfit for purpose, or is unsafe. For minor failures, we may choose to repair the product.

4. How to Make a Claim

Contact us at support@beyond-pets.com or +61 480 009 478 with your order number, description of the issue, and photos where applicable.

5. Exclusions

Consumer guarantees do not apply where you misused the product, were aware of the problem before purchasing, or simply changed your mind.

6. Further Information

For more information, visit the ACCC website at www.accc.gov.au.

Business Information

We're passionate about pets and committed to your happiness. Got a question about your order or one of our products? We're here to help.

Customer Service Hours (AEST – Australian Eastern Standard Time):
Mon – Fri: 9:00 a.m. – 5:00 p.m.
Sat – Sun: Closed

Email: support@beyond-pets.com
Phone: +61 480 009 478

Shop Name: Beyond Pets
Company Name: Beyond Pets Operated by Robers E-Com
Company Registration Number: 84651040
Address: Lintelerweg 60, 7556 PD, Hengelo OV, The Netherlands

We aim to answer phone calls during business hours and respond to emails within 24 business hours.