Under the Australian Consumer Law, our products come with guarantees that cannot be excluded. You are entitled to products that are of acceptable quality, fit for any disclosed purpose, match their description, and match any sample or demonstration shown.

A major failure occurs when the product has a problem that would have prevented purchase, is significantly different from the description, is substantially unfit for purpose, or is unsafe. For minor failures, we may choose to repair the product.

Consumer guarantees under the ACL do not have a fixed expiry date — they apply for a period that is reasonable, having regard to the nature of the product and how it is normally used. This is separate from, and in addition to, the 30-day window offered under our own Returns & Refunds Policy.

Contact us at support@beyond-pets.com or +61 480 009 478 with your order number, a description of the issue, and photos where applicable.

Consumer guarantees do not apply where you misused the product, were aware of the problem before purchasing, or simply changed your mind.

For more information, visit the ACCC website at www.accc.gov.au, or contact your state or territory's fair trading or consumer affairs office.