Warranty

All products sold by Beyond Pets are covered by the consumer guarantees that apply under the Australian Consumer Law (ACL). These guarantees cannot be excluded and exist in addition to any manufacturer warranty.

WHAT'S COVERED
Goods must be of acceptable quality, fit for the purpose they were sold for, and match their description. If a product has a major fault, you are entitled to choose a replacement, repair, or refund. For a minor fault, we will repair or replace the item within a reasonable time.

HOW TO MAKE A WARRANTY CLAIM
Contact us at support@beyond-pets.com with your order number, a description of the fault, and photos where possible. We will respond within 24 business hours with the next steps.

WHAT'S NOT COVERED
Damage caused by misuse, normal wear and tear, or use inconsistent with the product instructions is not covered under warranty.

For full detail on your rights, see our Australian Consumer Law (ACL) page and our Returns & Refunds page.

Email: support@beyond-pets.com
Phone: +61 480 009 478
Company: Robers E-Com | KvK: 84651040 | VAT: NL003994766B35
Address: De Voskamp 5, 7552 GD Hengelo, Netherlands