Billing Terms & Conditions

Last updated: 2 June 2026

These Billing Terms & Conditions apply to all purchases made through the Beyond Pets website, operated by Beyond Pets Operated by Robers E-Com.

1. Prices

All prices are in Australian Dollars (AUD) and include GST where applicable.

2. Payment Methods

We accept: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. Payment must be made in full at the time of placing your order.

3. Payment Security

All transactions are processed through encrypted, secure connections. We do not store your payment details.

4. Failed Payments

If your payment is declined, please check your payment details or try an alternative method. Contact us at support@beyond-pets.com if the issue persists.

5. Order Confirmation

After a successful payment, you will receive an order confirmation email. Check your spam folder if it does not arrive.

6. Chargebacks & Disputes

Please contact us before initiating a chargeback. We will do our best to resolve any issues promptly.

7. Currency

All transactions are processed in Australian Dollars (AUD). Your bank may apply conversion fees if your payment method uses a different currency.

Business Information

We're passionate about pets and committed to your happiness. Got a question about your order or one of our products? We're here to help.

Customer Service Hours (AEST – Australian Eastern Standard Time):
Mon – Fri: 9:00 a.m. – 5:00 p.m.
Sat – Sun: Closed

Email: support@beyond-pets.com
Phone: +61 480 009 478

Shop Name: Beyond Pets
Company Name: Beyond Pets Operated by Robers E-Com
Company Registration Number: 84651040
Address: Lintelerweg 60, 7556 PD, Hengelo OV, The Netherlands

We aim to answer phone calls during business hours and respond to emails within 24 business hours.