Terms & Conditions
Last updated: 2 June 2026
These Terms & Conditions govern your use of the Beyond Pets website and the purchase of products through our online store, operated by Beyond Pets Operated by Robers E-Com. By accessing our website or placing an order, you agree to these terms.
1. General
By using this website, you confirm that you are at least 18 years of age. We reserve the right to update these Terms & Conditions at any time.
2. Products
We reserve the right to modify or discontinue products at any time. Product images are for illustrative purposes only.
3. Pricing
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
4. Orders & Payment
Payment must be made in full at the time of ordering. We accept major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
5. Shipping
We ship to Australian addresses only. Please refer to our Shipping & Delivery Policy for full details.
6. Returns, Refunds & Exchanges
Returns and exchanges are accepted within 30 days of delivery. Please refer to our Returns & Refunds Policy. Nothing in these terms excludes your rights under the Australian Consumer Law.
7. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
8. Intellectual Property
All content on this website is the property of Beyond Pets / Beyond Pets Operated by Robers E-Com and is protected by applicable intellectual property laws.
9. Limitation of Liability
To the maximum extent permitted by law, our total liability shall not exceed the amount paid for the product in question.
10. Governing Law
These Terms & Conditions are governed by the laws of Australia.
Business Information
We're passionate about pets and committed to your happiness. Got a question about your order or one of our products? We're here to help.
Customer Service Hours (AEST – Australian Eastern Standard Time):
Mon – Fri: 9:00 a.m. – 5:00 p.m.
Sat – Sun: Closed
Email: support@beyond-pets.com
Phone: +61 480 009 478
Shop Name: Beyond Pets
Company Name: Beyond Pets Operated by Robers E-Com
Company Registration Number: 84651040
Address: Lintelerweg 60, 7556 PD, Hengelo OV, The Netherlands
We aim to answer phone calls during business hours and respond to emails within 24 business hours.