Privacy Policy

Last updated: 2 June 2026

This Privacy Policy explains how Beyond Pets, operated by Beyond Pets Operated by Robers E-Com, collects, uses, and protects personal information when you visit our website or make a purchase.

1. Information We Collect

We collect name, billing/shipping address, email, phone number, order details, and payment confirmation. We also automatically collect IP address, browser type, and usage data via cookies.

2. How We Use Your Information

To process orders, arrange delivery, provide customer support, send marketing emails (if opted in), and comply with legal obligations.

3. Cookies

We use cookies to operate our website, analyse traffic, and support advertising. You can manage cookies through your browser settings.

4. Sharing of Information

We share data with payment processors, shipping partners, and technology providers only where necessary. We do not sell personal information.

5. Australian Privacy Rights

We handle personal information in accordance with the Privacy Act 1988 (Cth). You may request access to or correction of your data by contacting us.

6. Data Security

We take reasonable measures to protect your information. No internet transmission is completely secure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by updating the date at the top of this page.

Business Information

We're passionate about pets and committed to your happiness. Got a question about your order or one of our products? We're here to help.

Customer Service Hours (AEST – Australian Eastern Standard Time):
Mon – Fri: 9:00 a.m. – 5:00 p.m.
Sat – Sun: Closed

Email: support@beyond-pets.com
Phone: +61 480 009 478

Shop Name: Beyond Pets
Company Name: Beyond Pets Operated by Robers E-Com
Company Registration Number: 84651040
Address: Lintelerweg 60, 7556 PD, Hengelo OV, The Netherlands

We aim to answer phone calls during business hours and respond to emails within 24 business hours.