We collect name, billing/shipping address, email, phone number, order details, and payment confirmation. We also automatically collect IP address, browser type, and usage data via cookies.

To process orders, arrange delivery, provide customer support, send marketing emails (if opted in), and comply with legal obligations.

We use cookies to operate our website, analyse traffic, and support advertising. You can manage cookies through your browser settings.

We share data with payment processors, shipping partners, and technology providers only where necessary. We do not sell personal information.

We retain personal information only for as long as necessary to fulfil orders, provide customer support, and meet our legal and accounting obligations.

Our website is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

We handle personal information in accordance with the Privacy Act 1988 (Cth). You may request access to or correction of your data by contacting us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We take reasonable measures to protect your information. No internet transmission is completely secure.

We may update this Privacy Policy from time to time. Changes will be reflected by updating the date at the top of this page.

Questions about this policy? Contact us at support@beyond-pets.com.